IT Choice provides site survey of the existing server, client and network infrastructure as well as a validation of the information gathered in the needs analysis phase. The intent of this service is to establish a baseline of the existing environment which will become the starting point for creating a Technology Roadmap. An analysis of server operating systems, applications, capacity requirements, system architecture, specialized peripherals, data storage, and server size requirements will be performed. This will provide IT managers with a clear understanding of their infrastructure as well as assist in future system upgrades.
General Services
You the customer, may wish to upgrade or invest in a complete new IT infrastructure but do not know where to start. Let us make your life easier. Since our support engineers are always trained in the latest technology, our team is able design a system according to your budget.
In order for IT Choice to be a service orientated company we service and repair all of our customer IT products.
At IT Choice we work with you to outfit your company with computer hardware and software solutions for your unique business needs. Whether you’re establishing a new office, expanding your present one or upgrading your IT systems, we offer full service consultative sales and support. Don’t guess which equipment is right for your business. Let our trained IT professionals recommend the appropriate hardware and software. We take into account your current and future business needs with flexibility and budget in mind. The best IT systems are those that are designed to scale, giving you options when and if you need them.
Our customers have the option to enter into a Service Level Agreement (SLA) with IT Choice. Not only is our customer entitled to higher priority and faster reaction time for our support engineers to be on site but also benefits from no delivery and no call-out fees. Apart from our normal SLA’s we also offer SLA’s with time availability. This is a necessity for customers with mission critical applications or customers having to meet deadlines on a daily, weekly or monthly basis. With a SLA – TA in place the customer never has to worry again about delays due to IT.
Additional Services
IT Choice provides you with a tailor made solution to interact and share resources with your employees and customers. We strongly believe that any application, whether web based, stand alone and or mobile based, should integrate into your existing system and not the other way around.
In 2009 IT Choice registered with local and international authorities to register internet domains. This service was added to our portfolio to meet the increasing demand of our customers to register their own Namibian or international domain. After registration of such a domain the customer may not only consult our web-design team in order to identify the most effective web design for his/her business but also choose one of our hosting packages.
We offer our customers two types of data backups namely on premises backups, offline backup services and/or a mix of both. Through careful planning and implementation, we protect your data against hardware or software failure, data corruption, or a human-caused event, such as a malicious attack (virus or malware), or accidental deletion of data. Backup copies can be restored at any given time if such an unforeseen event occurs.